Statement from Jetstar Group CEO Gareth Evans

A statement regarding our story on 13 December 2019

Jetstar outlines plans to protect customer travel this weekend

The Australian Federation of Air Pilots’ (AFAP) work stoppages this weekend are completely unjustifiable and cynically timed to hurt travellers at the busiest travel time of the year.

To protect the weekend plans of tens of thousands of customers, teams across Jetstar have worked around the clock to develop a proactive contingency plan.

To minimise the impact on customers by the four-hour stop work periods, we are consolidating some services, up-gauging aircraft, re-timing flights and Qantas and QantasLink will operate a number of supplementary services.

Overall, Jetstar will cancel 44 services on Saturday 14 December and 46 services on Sunday 15 December and Jetstar will contact impacted customers from today. On average Jetstar operates about 370 flights a day.

We expect to get 95 per cent of our customers on their way on the same day.

Any customers travelling from 13 December to 20 December can also request a full refund prior to flying.

We know the union’s actions are creating uncertainty for travellers, but if we accept an effective 15 per cent net increase in pay that the union is demanding, there will be significant upward pressure on the low fares our customers rely on and we will be forced to review our investment in new aircraft and new destinations.

We remain committed to reaching a new agreement to support the great work our people do every day, but not any cost. Strong arm action from the AFAP will not change our position on this.

Again, we say to the union: come to the table with a reasonable offer that is fair, and which also ensures the future of low fares travel for Australians.

Changes to Jetstar flights this weekend:

Jetstar has re-timed flights, up-gauged aircraft and transferred some passengers to Qantas flights to get as many customers as possible away on their journeys.

  • We expect around 80 per of our flights will operate as scheduled.
  • 44 services will be cancelled on Saturday and 46 on Sunday with customers being re-accommodated on alternative flights.
  • Customers can also request a refund direct from their text or email notification if they no longer wish to travel.
  • The impact to Jetstar’s international flights is expected to be minimal with limited delays and cancellations planned.