Mum Hits Back At Airline For Mocking Five-Year-Old Daughter, Named Abcde
Traci Redford has slammed Southwest Airlines after staff allegedly mocked her daughter's name.
The five-year-old's name is 'Abcde', and pronounced 'Ab-see-dee'.
Redford and her daughter were travelling from John Wayne Airport, in California, when they noticed staff making jokes.
"The gate agent started mocking my child's name, laughing, pointing at me and my daughter," Redford told ABC7.
"So I turned around and said 'If I can hear you, my daughter can too. Like, I would appreciate if you'd just stop."
But to Redford's horror, she claims her daughter's boarding pass was posted to social media by a Southwest staff member, for the unusual moniker to be mocked online.
"While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter," Redford said.
"After two weeks of doing a formal complaint, Southwest hadn't done anything."
Southwest issued a statement apologising for the incident.
"The post is not indicative of the care, respect, and civility we expect from all of our Employees," it said.
"We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees."