Aussie Online Travel Agency Fly365 Goes Into Voluntary Administration
Hundreds of travellers have been warned to contact airlines to confirm their upcoming travel plans after an Australian online flight retailer went into voluntary administration.
The Australian Federation of Travel Agents confirmed Fly365 entered into voluntary liquidation on Friday, February 21.
"AFTA was not given any advance warning or prior advice, that Fly365 were entering voluntary liquidation and as such AFTA is currently investigating the circumstances leading to the liquidation," A statement read.
Those impacted by the voluntary liquidation of Fly365 are encouraged to contact the liquidator directly and the following actions are advised:
1. Contact the airline directly to confirm tickets; 2. Contact your bank to initiate a payment dispute (chargeback); 3. Contact the liquidator email@example.com
The travel retailer's website, mobile app and Australian customer call centre all appear to have been shut down.
The move has left hundreds of air travellers in the dark as to whether their bookings will be honoured.
Some customers have complained the booking company did not pass on confirmations or payments to airlines, resulting in the loss in thousands spent on overseas travel plans.