Diners Ditching Uber Eats In Droves And Returning To Restaurants
Our love affair with delivery apps like Uber Eats and Deliveroo may be on the wane, according to a new survey by hospitality financier SilverChef.
It found one-third of consumers were more likely to have dined out than ordered food from a delivery app over the past 12 months.
"This is actually a welcome change for the industry," said Scott Nicolai, executive general manager of SilverChef.
While online food platforms drive sales for restaurants, they demand a big cut from them in return.
The owner of Brisbane eatery Morningside Thai, Sansansee Changthong, said Uber Eats takes 35 per cent from each order made through the app.
"Normally the profit margin (on an order) is 10 to 15 per cent," Changthong told 10 News First.
"You could say we cook those meals for free."
The survey also found 35 per cent of Baby Boomers, 28 per cent of Gen X and 27 per cent of Millennials have decreased food delivery over the past 12 months.
Experts said the cost to the consumer of ordering online may be driving the decline.
"The apps are actually more expensive," said Rod Fowler, the director of market research firm Food Industry Foresight.
"When you have food delivered, they charge an extra fee. So they're actually going out, rather than having it delivered, to save some money."
Western Australia is leading the charge, with 35 per cent having food delivered less now than 12 months ago, followed by New South Wales (32 per cent), Queensland (32 per cent), South Australia (30 per cent) and Victoria (28 per cent).