Witness To Veronicas' Plane Altercation 'Surprised' Duo Were Kicked Off

Aussie pop duo The Veronicas say a simple problem with their carry-on luggage led to them being marched off a Qantas flight

Sisters Jessica and Lisa Origliasso said they were pursuing legal action against the airline over Sunday's incident, which they described as "incredibly intimidating and confusing".

READ MOREThe Veronicas Deny That Plane Incident Was For Publicity

"The incident was escalated without explanation why from cabin staff," the sisters said in a statement posted to social media.

"We cooperated with all requests from authorities and exited the aircraft."

READ MORE: 'Intimidating, Confusing': The Veronicas Respond After Being Booted Off Qantas Flight

In a statement, Qantas claimed two passengers refused to follow the cabin crew's instructions on a flight headed from Sydney to Brisbane and were "offloaded" before takeoff.

But conflicting reports of the incident  have left others confused.

Video of the altercation, exclusively obtained by 10 News First, captures Australian Federal Police escorting the pair out of their seats, while disgruntled passengers tell the women to "get off" and "keep going".

Brisbane resident Adam Rexhaj -- who was sitting several rows behind the singers -- started paying attention to what was unfolding after a message over the plane's intercom.

"It wasn't like they were getting aggressive or angry or anything like that, so I was quite surprised that they actually got kicked off," he told 10 News First.

In a comment posted to Instagram, the twins gave a rundown of their version of events.

Photo: Getty

"We actually already had our bag up in the overhead. The female flight attendant wanted Lisa's bag spun around," the comment read.

"Lisa asked the attendant if she could help assist her because she couldn't reach it (we're only 5"1'). The attendant said it was against company policy. And a lovely man behind us helped instead."

"Then right before take-off, the flight attendant bought over the manager and pointed us out. He proceeded to lecture us about company policy."

The flight was delayed by about 45 minutes, and the Veronicas later boarded another flight to Brisbane.