'Not Good Enough': NAB Says Sorry For Banking Meltdown

NAB's banking online services have collapsed on Saturday.

What you need to know
  • NAB currently experiencing "multiple issues" with online banking services
  • Problems impacting bank's mobile banking, ATMS, EFTPOS services
  • NAB says it's working to fix the meltdown as quickly as possible

NAB customers have been shut out of their banking services after a nationwide system meltdown on Saturday.

Thousands of NAB customers across Australia were left without access to online, ATM and EFTPOS servicse after the tech crisis hit this morning.

The hit services started to come back online from the early afternoon.

In the wake of the outage, Chief Customer Officer Anthony Healy apologised to NAB customers saying he was especially sorry to those out doing their weekly shopping and "merchants" trying to do business.

"We're sorry and it's not good enough," he said in an online video.

"Rest assured, we have our best, most experienced team on it and they're working round-the-clock to get the services up and running as soon as possible."

Earlier, in a statement on Twitter, NAB said its teams were working hard to fix the glitches.

"We’re currently experiencing issues with multiple services, including Internet and Mobile Banking and ATMs and EFTPOs. Our teams are working to fix this as soon as possible. We’re sorry for the inconvenience," NAB said.

A NAB spokesman told ten daily updates would be provided via the company's Twitter account as the situation changed.

Despite the assurances, disgruntled NAB customers were quick to vent their displeasure with the shutdown on social media.

According to reports, the NAB outage hit services across Australia.

The IT collapse comes after a tough week for NAB at the Banking Royal Commission, including revelations that planners at the bank breached policies on how superannuation forms should be signed.

The breaches involved staff improperly witnessing a form that authorises who gets a client's superannuation when they die, Fairfax Media reported.

That problem is said to have occurred about 2,000 times.