Urgent Recall Of Neutrogena Light Therapy Mask Over Fear Of Eye Damage

The product has been pulled from stores including Priceline and Chemist Warehouse following a notice from the TGA.

A popular Neutrogena light therapy mask used to treat acne has been urgently recalled by the TGA over fear it could cause eye damage.

Potential adverse events that may be associated with the use of the Visibly Clear Light Therapy Acne Mask which retailed for $59.95 are reported to be:

  • Eye pain,
  • Eye discomfort,
  • Eye irritation,
  • Tearing,
  • Blinding,
  • Blurring of vision,
  • Seeing spots/flashes and other changes in vision (for example vision colour).

"It has been identified that, for a small subset of potentially susceptible people (including people with certain eye-related disorders e.g. retinitis pigmentosa, ocular albinism, other congenital retinal disorders)," the TGA notice read.

Repeated exposure may cause varying degrees of retinal damage that could be irreversible and could accelerate peripheral vision impairment or loss.

The light therapy acne mask should be immediately returned to the place of purchase for a full refund.

The product was sold across Australia online, at chemists, pharmacies and in Priceline and Chemist Warehouse stores but have since been removed from sale.

A user with the mask. Image: @lexiconofstyle Instagram

The red and blue lights of the device were built to target acne-causing bacteria, reducing the appearance of breakouts.

With daily 10 minute treatments, the device claims to reduce breakouts, allow skin to heal itself from within and visibly improve skin appearance.

A Johnson & Johnson spokesperson told 10 daily that their first priority is the health and safety of those who use our products" and that the recall is being "conducted as a precautionary measure."

"As part of our quality and safety commitment, we routinely monitor our products and review the latest science. Following reports of generally mild, rare and transient visual adverse events, combined with a growing scientific discussion around the safety of blue light, we further evaluated the potential effects of the Light Therapy Acne Mask on the eye," the said.

Image: Neutrogena

"There is a theoretical risk of eye injury for a small subset of the population with certain underlying eye conditions, as well as for users taking medications which could enhance the eye’s sensitivity to light. We have not received any reports of eye injury in this small subset of individuals with the underlying eye conditions."

In alignment with the recommendation of the TGA, if consumers have purchased the Mask, please discontinue use. Consumers can return the devices and obtain a refund by visiting:

If consumers experience any adverse symptoms, they should contact their healthcare professional and report the incident at or call 1800 789 348.

Customers can contact supplier Johnson & Johnson Pacific Consumer Care Centre for further information on the recall.

Featured image: Instagram